The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability by Lew Bayer
About The Book:
The 30% Solution – How Civility at Work Increases Retention, Engagement and Profitability, provides essential research-based information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants, Performance and productivity analysts, Workplace trainers, Social and communication training facilitators, Customer service experts, Business owners, managers, supervisors, and individuals who want to build a better workplace. Tools provide include no-fee Civility Culture Compass Assessment, Civility Competency Matrix training framework, and a range of activities, templates and resources that you can begin to use immediately to build a culture of civility in your workplace- and in doing so, you can reap the proven benefits of civility which include an average of 30% more revenue, increased retention, and increased engagement.
About The Author:
Lew Bayer believes that civility is its own reward. For the past 20 years she has been teaching and speaking about the causes, costs, consequences and benefits of civility in the workplace. A 12-time published author, Lew is recognized as the leading expert on civility at work and is CEO of international civility training group, Civility Experts Inc..